Your privacy is a top priority at Williams Performance, not just a policy. We are fully committed to protecting the confidentiality, integrity, and security of your personal information. We want you to know that your data is always handled safely and responsibly, whether you’re looking for high-performance mud motors or need assistance.

Information We Collect

When you communicate with us via email, our website, or other means, we gather personal information from you. This information may include:

  • Identity Information: Your name, billing and shipping addresses, phone number, and email address.
  • Order & Payment Information: Details related to your purchases, including credit/debit card details, transaction ID, and order history.
  • Technical Information: IP address, browser type, device information, access times, and browsing behavior collected through cookies and analytics tools.
  • Communication Data: Any inquiries, messages, or feedback you send us.

This data is collected when you:

  • Place an order
  • Create an account
  • Subscribe to newsletters
  • Contact customer service
  • Browse our website

How We Use Your Information

Your information is used solely to provide you with high-quality service, including:

  • Processing orders and payments
  • Shipping products and tracking deliveries
  • Handling returns, refunds, and customer support
  • Sending order confirmations and updates
  • Improving our website and services based on user behavior
  • Sending promotional emails (only if you opt-in)

We only collect data that is relevant, necessary, and directly related to your experience with us.

Who We Share Your Data With

We do not sell, rent, trade, or misuse your personal information. Only the following specific situations may result in the sharing of your data with third parties:

  • Payment processors to safely finish financial transactions
  • Logistics partners and shipping companies will deliver your order
  • Technical service providers for security, analytics, or website hosting
  • Legal authorities, but only if necessary to uphold our legal rights or as mandated by law

All third parties must maintain the privacy of your information and use it exclusively for the services they provide to Williams Performance.

Data Security Measures

We take robust steps to ensure the security of your information:

  • SSL Encryption: All transactions and data transmissions are protected by Secure Socket Layer (SSL) encryption.
  • Secure Payment Gateways: Your payment details are never stored on our servers and are handled by PCI-DSS compliant processors.
  • Firewall & Server Security: Our website and servers are protected by enterprise-grade security protocols to prevent unauthorized access.
  • Restricted Access: Only authorized personnel within Williams Performance have access to customer data on a need-to-know basis.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable basic functions like shopping cart and checkout.
  • Track website performance and user behavior
  • Improve the user experience.

You can choose to disable cookies through your browser settings, though some website features may not function properly without them.

Your Rights and Choices

You have full control over your personal information. As a customer, you have the right to:

  • Access the personal data we have about you.
  • Request corrections if your information is inaccurate or outdated
  • Request that your personal information be deleted, unless the law requires it to be kept on file (such as tax or warranty records).
  • Withdraw consent for marketing communications at any time.
  • Request data portability (in applicable jurisdictions)

To exercise any of these rights, simply email us at info@williamsperformance.com.

Data Retention

We retain your personal information for as long as it is necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal, regulatory, or tax obligations
  • Maintain warranty and service records

After this period, your data is securely deleted or anonymized.

Policy Updates

We may occasionally update this policy to reflect changes in legal requirements or business operations. Any updates will be posted on this page with the revised date at the top. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about how your data is used or wish to file a privacy-related request, please contact us:

  • Email: info@williamsperformance.com
  • Phone: [Insert Phone Number]
  • Mailing Address: [Insert Business Address]

Thank you for trusting Williams Performance, where your privacy, security, and satisfaction are always our priority.