At Williams Performance, we are committed to getting your mud motors, performance parts, and accessories to you quickly, safely, and in excellent condition. Our staff treats every order with consideration and efficiency, whether you’re ordering precision repair parts or the entire surface drive motor system.

Order Processing Time

All orders are processed within 2-5 business days, excluding weekends and holidays. The following factors may affect processing time:

  • Availability of the product
  • Requests for tuning or customization
  • Order volume during peak seasons

You will receive an order confirmation email shortly after placing your order. Your email will receive a shipping confirmation with real-time tracking details as soon as your things are packaged and prepared for shipment.

Shipping Methods and Carriers

We ship throughout the continental United States and work with a network of trusted national and regional carriers, including UPS, FedEx, and USPS. For safety and dependability, larger freight products, such as full mud motors, might be shipped by specialized freight carriers.

Depending on your location and the contents of your order, you can be given a variety of shipping choices and delivery schedules at checkout. To prevent delays, please make sure your shipping address is correct and complete.

Estimated Delivery Time

Shipping time depends on your selected shipping method and destination. Typical transit times are:

  • Standard Ground Shipping: 3–7 business days
  • Expedited Shipping: 1–3 business days
  • Freight Delivery (for large/heavy items): 5–10 business days

Please note: shipping estimates are provided by the carriers and are not guaranteed.

Packaging and Handling

Every product is thoroughly inspected, tested (if applicable), and securely packaged before shipping. To minimize the possibility of damage during transit, we employ sturdy packaging materials. However, we cannot be held responsible for any shipping-related delays, damage, or loss after the order is in the carrier’s possession.

Do not open or use the item if it is broken or tampered with when it arrives. Kindly take pictures of the problem and notify the shipping carrier right away. Additionally, within 24 to 48 hours after receiving the delivery, get in touch with our customer support team so we can help you resolve the problem.

International Shipping

At this time, we only offer domestic shipping within the United States. If you are interested in international shipping or bulk orders outside of the U.S., please contact our sales team for a custom quote and delivery options.

Backorders and Delays

If an item is backordered or temporarily out of stock, we will notify you promptly with an estimated shipping date. You will have the option to:

  • Keep the item on backorder
  • Replace it with a similar item
  • Cancel the order for a full refund (if applicable)

We strive to meet all shipping timelines, but occasionally there may be unexpected delays due to weather, supply chain disruptions, or carrier issues. We appreciate your patience and will communicate any delays as quickly as possible.

Customer Support

If you have questions about your order status, shipping options, or need help tracking a shipment, feel free to contact our support team at info@williamsperformance.com or by phone during business hours.